Reset applied resolutions

In this article you will find how to:

• Reset a single anomaly
• Reset multiple resolutions at once
• Important note

The system allows you to cancel a resolution already applied to an anomaly, so that it can be reprocessed. The reset can be performed on a single anomaly or in bulk for multiple employees or time periods.

Resetting the resolution of a single anomaly

To cancel a resolution already applied to an anomaly, follow these steps:

1. In the main menu go to Staff then Clock In/Out Anomalies
2. In the anomalies table, locate the row of the resolved anomaly.
   
   
   
   
3. Click the Reset icon.
4. The anomaly will immediately return to the Pending status and can be corrected again.

Resetting multiple anomaly resolutions

To cancel multiple resolutions at once:

1. In the main menu go to Staff then Clock In/Out Anomalies
2. Click the Reset anomaly resolutions button in the upper-right corner.
   
   
   
   
3. Set the filters in the panel that opens:
   • Company – Select the relevant company
   • Work location – Limit the action to a specific site
   • Business unit – Filter by department (optional)
   • Individuals – Select one or more employees
   • From day / To day – Define the time range
     
     
     
     
4. Once the criteria are set, click RESET.
5. All matching anomalies will return to the Pending status, ready to be reprocessed.

IMPORTANT NOTE

• The reset also deletes the staff activity automatically generated by the anomaly resolution.
• This deletion of the activity is irreversible, while the history of resolutions remains recorded for audit purposes.