Frequently Asked Questions

GSI2 (Global Services Interface) is an integrated platform that combines CRM and ERP functionality, specifically designed for Managers and HR professionals. The system offers comprehensive management of human resources, attendance, projects, and company documentation, all within a single intuitive interface.

Core modules: Organization Management, Time & Attendance Tracking, Document Management, CRM, Project & Task Management, Ticketing System, and Notifications.

GSI2 offers a comprehensive employee records management system with hierarchical structure: Live Client → Companies → Business Units → Departments → Teams → Individuals.

Key features:

• Quick or complete employee profile creation
• Management of personal, tax, and contract data
• Upload of personal documents and benefits
• Configuration of individual permissions and roles
• Assignment to multiple group companies
• Management of badge codes and access

The Staff Activities module manages the entire attendance tracking cycle through various methods:

Clock-in methods:

• Web Clock In/Out: Manual time punching from web interface
• Badge Import: Upload time records from turnstiles (ANTEX format)
• API Integration: Automatic data reception from external devices

The system automatically detects anomalies (late arrivals, early departures, missing hours) and handles overtime approvals with configurable workflows.

Time Shifts define work rules for each employee. GSI2 offers different types:

• Range: Fixed daily schedule (e.g., 9:00-18:00)
• Custom Range: Different schedules for each day
• Weekly: Total weekly hours with daily flexibility
• Duration: Only required hours, no time constraints
• Unlimited Hours: No restrictions for executives

Each profile can include: mandatory breaks, overtime rules, automatic meal voucher generation, and payroll export configurations.

The Document Management module offers an advanced document management system with:

• Automatic import: Bulk upload with automatic employee matching
• Categorization: Organization by document type (contracts, certifications, benefits)
• Granular permissions: Document-level access control
• Versioning: Change tracking and version history
• Notifications: Automatic alerts for deadlines and changes
• Advanced search: Multiple filters to quickly find documents

Absolutely! GSI2 integrates a powerful Project Management and CRM system:

Service Agreements: Define service templates with standard activities and tasks

Activities & Tasks: Each project can contain multiple activities, each with its own tasks

Features:

• Task assignment with deadlines and operators
• Front-office and back-office hours tracking
• Cost and government tax management
• Customizable workflow states
• Real-time progress dashboards

GSI2 implements a configurable multi-level approval system:

Approval chain: Define approvers at Company, Department, Team, or Individual level

What can be approved:

• Leave and time-off requests
• Overtime and extra hours
• Expenses and reimbursements
• Attendance anomalies
• Project tasks and activities

The system sends automatic notifications via email and push to approvers and tracks the complete decision history.

Yes, GSI2 is designed to seamlessly integrate with payroll systems:

• Automatic export: Generate files ready for import into payroll software
• Supported formats: CSV, Excel, custom formats
• Exportable data: Worked hours, overtime, vacation, leaves, resolved anomalies, absence codes
• Pre-export validation: System verifies all anomalies are resolved
• Code configuration: Custom mapping between GSI2 and payroll software

Before export, GSI2 flags any unresolved anomalies that could compromise data accuracy.

GSI2 features an advanced and fully configurable notification system:

Notification channels:

• Email (configurable with custom templates)
• Browser push notifications
• In-app notifications

Notification types:

• Pending approval requests
• Detected attendance anomalies
• Document and task deadlines
• Available reports
• Calendar events

Each user can customize their notification preferences. Administrators can force critical notifications with the "On by Admin" option.

Absolutely! GSI2 is designed to manage complex corporate groups:

Multi-Company Architecture:

• Live Client: Main container for the group
• Companies: Different group companies with their own configurations
• Cross-Company Access: Employees can access multiple companies
• Shared data: General tables shareable between companies
• Multi-currency: Each company with its own currency and timezone

Each company maintains its autonomy in HR management, permissions, and configurations, while managers can have cross-company visibility when authorized.