Menu

Propose anomaly resolution


  • Accessing the feature

    1. Go to Staff → Anomalies
    2. Locate the anomaly to resolve in the table
    3. Click the proposal icon (sheet with pencil icon) in the "Actions" column

    Filling out the proposal

    1. In the panel that opens, you will see:
      • Anomaly details
      • Times recorded by the system
      • Expected times from your time shift
    2. Situation description: Explain what happened
      • E.g.: "I forgot to clock out"
      • E.g.: "I was on a business trip at the client's"
      • E.g.: "Technical problem with the badge"
    3. Correction proposal: Indicate the correct times
      • Actual clock in time
      • Actual clock out time
      • Any breaks taken
    4. Work mode: Specify where you worked
      • On-site
      • Smart working
      • At client location
    5. Documentation (if available): Attach any evidence
      • Emails confirming presence
      • Calendar appointments
      • Photos or screenshots
    6. Click "SUBMIT PROPOSAL"

    After submitting the proposal

    • The anomaly will show status "Proposal submitted"
    • Your manager will receive a notification
    • You will receive confirmation when the proposal is approved or rejected
    • If approved, the anomaly will be automatically resolved