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Enable and disable notifications (for one or more users)

  • Prerequisites

    Before configuring notifications, ensure you have the right permissions. Admin must assign:

    • Notifications – Allows receiving notifications
    • Notification settings – Allows configuring your own notifications
    • View settings of other individuals – Allows viewing others’ settings
    • Setup settings of other individual – Enables BULK mode

    Accessing the notifications module

    1. Click the bell icon in the top toolbar
    2. In the panel, click the gear icon to open “Notification Settings”

    Configuring in SINGLE mode

    1. If authorized, select user from “Select individual”
    2. Expand modules (INDIVIDUALS, COMPANIES, STAFF, etc.)
    3. For each category choose: IGNORE/OFF, ON, ON BY ADMIN
    4. Enable/disable channels: Push in GSI, Email, Browser notification, SMS
    5. Click SAVE

    Configuring in BULK mode

    Available only with “Setup settings of other individual” permission.

    1. Switch to BULK mode
    2. Select users (All, multiple with Ctrl/Cmd, range with Shift)
    3. Configure notifications as in SINGLE, applied to all
    4. Use ON BY ADMIN for mandatory notifications

    Practical examples

    • Example 1: Enable personal notifications (ticket created → ON, Push + Email)
    • Example 2: BULK configuration for approved absences (ON BY ADMIN, all channels)

    Troubleshooting

    • No gear icon → check “Notification settings” permission
    • Cannot disable → status ON BY ADMIN
    • No notifications received → check permissions, browser authorization, email, spam folder

    Tips

    • Enable only essential notifications
    • Use email for important events
    • Push for urgent alerts
    • In BULK, test on small group first
    • Document company policies