-
The Ticket Types table categorizes support tickets by their nature and billing status. This table includes types such as "4 Fields logic forgetting (free of charge)", "2 Programming bugs adjustment (free of charge)", "1 Improvement (chargeable on time approval)", and "3 Text editing logic bugs adjustment (free of charge)". These classifications distinguish between warranty work (bug fixes), billable improvements, and different types of technical issues. The numbering system indicates processing priority or workflow sequence, while the billing status ensures accurate financial tracking.