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Ticket Supports


  • The Ticket Supports table manages the assignment of support personnel to specific ticket categories and issues. This table includes GSI ID codes (00000007, 00000020) linked to specific support staff members (Jessica Morrone, Veronique Cescutti). Each support assignment is associated with an employee/individual type, enabling tracking of who is responsible for different support areas. This structure ensures accountability, workload distribution, and expertise-based ticket assignment across the support team.